Greetings, dark souls and collectors of the macabre! At Creepsville 666, we understand that sometimes even the most carefully selected gothic treasures might not meet your expectations. If your recently acquired item from our haunted marketplace doesn’t quite summon the joy you anticipated, our returns and exchanges policy is here to assist.

Our Dark Covenant for Returns

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags attached, and in its original packaging.

🦇 Note from the Coven: Due to the nature of our dark merchandise, certain items cannot be returned for hygiene and safety reasons. These include:

  • Hair Accessories (once removed from original packaging)
  • Enamel Pins & Buttons (if removed from backing)
  • Compact Mirrors (if seal is broken)
  • Any item from our “Elvira’s Dead Stock” collection (as these are rare, vintage finds)
  • All sale items from our “Accessories Sale” section (these are final sale)

The Ritual of Returning an Item

Step 1: Summon Our Support Coven

Before sending anything back, you must contact our support coven at [email protected] with your order number and the reason for your return or exchange. Our dark assistants will guide you through the process and provide you with a Return Authorization Number.

Step 2: Prepare Your Package

Place the item(s) securely in their original packaging, include all tags and labels, and pack them in a shipping box. Include a copy of your original order confirmation or a note with your order number and Return Authorization Number.

Step 3: Send It Back to Our Crypt

Mail your return package to:

Creepsville 666 Returns
3771 Denver Avenue
Riverside, US 92501

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as receiving the wrong item). We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

The Resurrection of Your Funds

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed within 7-10 business days. The refund will be applied to your original method of payment:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days after we process them, depending on your card issuer’s policy.
  • PayPal: Refunds will be credited to your PayPal account immediately upon processing.

Please note that original shipping fees are non-refundable, and for exchanges, you will be responsible for any additional shipping costs.

Exchange Rituals

If you wish to exchange an item for a different size, color, or product, please follow the same return process outlined above. In your email to our support coven, clearly state what you would like to exchange your item for.

If the exchange item is of higher value, you will need to pay the difference. If it is of lower value, we will refund you the difference once the exchange is processed.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us immediately at [email protected]. We will arrange for a return and cover the shipping costs ourselves. Please include photographs of the damaged item or the incorrect product you received.

Contact Our Support Coven

For any questions regarding returns or exchanges, don’t hesitate to summon our support coven:

Email: [email protected]
Address: 3771 Denver Avenue, Riverside, US 92501

Return Request Template

To make your return process smoother, you may use the following template when contacting our support coven:

Subject: Return Request – Order #[Your Order Number] Greetings, Creepsville 666 Coven, I wish to initiate a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with their names and quantities] Reason for Return: [Please specify – wrong size, changed mind, defective, etc.] For exchanges, I would like to exchange for: [Specify what you want instead] I understand and agree to the terms of your returns policy. Name: [Your Full Name] Email: [Your Email Address] Shipping Address: [Your Address] Thank you for your assistance. Sincerely, [Your Name]

🦇 May your returns be as rare as a sunny day in Transylvania, but when necessary, may they be as smooth as a vampire’s glide through the night. Stay Spooky!

The Creepsville 666 Coven